VPAC Statement: COVID-19

March 12, 2020:

***Public statement***

Vilar Performing Arts Center announces cancellation of the remainder of its 2019-20 winter season

The Vail Valley Foundation places the health and wellbeing of our employees and their families, our supporters, guests, volunteers, and all the people we serve at our many events, venues and programs, as our highest priority.

The recent global spread of the COVID-19 coronavirus has underscored the importance for all event organizers, including the VVF’s Vilar Performing Arts Center, to work closely with federal, state and local public health organizations and officials to determine proper protocols, limitations, postponements, and, in the event of a public health emergency, cancellations of public events and programs.

The Eagle County Department of Public Health and Environment has issued a standing public health order prohibiting all events of 50 people or more effective immediately through April 8, 2020.

In full support and concordance with this important measure, the Vilar Performing Arts Center has announced the cancellation of all performances and events for the remainder of the 19-20 winter season.

A full refund will be issued to any ticket buyer of a canceled show. Please email boxoffice@vvf.org with any additional questions.

We look forward to welcoming all of you back to the VPAC soon once the standing public health order is lifted.

In the meantime, we will continue to follow the guidance of our public health institutions, and provide updates to you, our valued supporters, in and when we learn more.

Thank you,

Duncan Horner

Executive Director, Vilar Performing Arts Center

 


March 9, 2020:

A message from our Executive Director, Duncan Horner

To our valued ticket buyers,

Your safety is our number one priority. We are making every effort to safeguard our venue so that all guests can continue enjoying great entertainment at the Vilar Performing Arts Center.

In the light of recent news relating to the virus that causes COVID-19, we are closely following the updates from the Centers for Disease Control (CDC), the World Health Organization (WHO), Eagle County Health Department and Emergency Services, medical professionals and other government agencies to stay on top of developments. Community-level transmission is not evidenced at this time in Eagle County, and our community should have awareness, but not panic, regarding COVID-19.

We want you to feel confident when attending shows at the Vilar Performing Arts Center. As a result, we have enhanced some of our procedures in the interest of our ticket buyers’, employees’ and volunteers’ health and safety.

Theater Cleaning and Staff Policy:  We are implementing measures to limit the spread of an infection should it occur in our facilities. As a part of this strategy, we are using hospital-grade JW 04331 VirexII disinfectant cleaner to sanitize the doorknobs, door handles, handrails, and all armrests and seatbacks daily. In addition, we are sanitizing the countertops at both of the concessions stands, the box office, the May Gallery Bar, the cocktail tables in the lower lobby and all of the tables in the upper lobby on a daily basis. Hand sanitizer will also be made available in our lobby spaces for your convenience. Our cleaning company is trained on proper hand and glove washing as well as the correct application techniques, and all staff and volunteers are being reminded of the importance of not coming to work when sick.

I also want to remind all ticket buyers about our flexible policies which we hope serve to create peace of mind. Given the level of risk, we will continue our operations as usual, and have received no artist cancellations at this time.  As a ticket buyer, if you decide to cancel your plans to attend an event, the funds used can be applied to a future ticket as long as you cancel at least 1 hour prior to the scheduled performance. The funds are valid for a future performance up to twelve months from the original purchase date and must be used by the individual named on the ticket.

Thank you for your patience and trust in the Vilar Performing Arts Center. We are prepared to navigate through these challenging circumstances with your safety and confidence at the forefront of everything we do. We will continue to monitor updates and will communicate via numerous channels, including email, Facebook and social media, with any news.

Learn more about how to respond to COVID-19 at: www.ecemergency.org/?m=1.

We look forward to seeing you in the theater soon,

Duncan JB Horner

Executive Director, Vilar Performing Arts Center

 

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